Better Tuition Academy, a tutoring service in Australia, was facing a common but critical challenge: late payments and non-payments from clients. With about 700 students and 120 staff, managing accounts receivable had become a significant drain on resources and a barrier to growth.
Before discovering Paidnice, Victor, the Chief Marketing Officer and Accounts Manager, was spending two to three hours each week on the tedious task of chasing payments. "Following up invoices and accounts is not a very fun task, if I'm being honest," Victor admits. "It's all a massive time suck."
The situation had become so dire with one particularly difficult client that staff were reluctant to follow up at all. It was clear that a more efficient approach was needed.
Determined to find a better way, Victor turned to Xero for recommendations and discovered Paidnice. The automated email and SMS reminders, along with the ability to set business hours for notifications, immediately caught his attention.
Victor was impressed by several key features that addressed Better Tuition Academy's specific needs:
The implementation of Paidnice transformed Better Tuition Academy's operations:
The integration between Paidnice and Pinch, their payment processor, has streamlined the entire accounts receivable process. Clients can now pay directly through a single portal, making the process simpler and more efficient.
For Victor, the value of Paidnice is clear: "It's worthwhile. What you're paying, you're getting back in penalty fees and also in time." The automated system has not only saved time but also improved the overall financial health of the business.
Victor's advice to other businesses? "Definitely give it a go. There's nothing to lose here. The value is huge in terms of the monthly subscription cost. It definitely helps out if you're new to it or if you've been doing accounts receivable for a while. It's definitely something that will streamline the process and make life a lot easier for you."
Victor Chen
Better Tuition Academy
