Why We Avoid The Conversation
Finance teams and business owners avoid pursuing late payments for several key reasons:
"Small businesses have had to contend with a global pandemic, which disrupted both daily life and global supply chains, the war in Ukraine and rising costs. With the right invoicing practices, chasing payments can actually enhance customer relationships rather than strain them."
What Are The Real Reasons Your Invoices Go Unpaid?
The data reveals a critical insight: most late payments stem from customers' internal challenges rather than their reaction to payment reminders.
In reality, professional follow-up processes rarely damage client relationships when implemented correctly. What damages relationships most is inconsistency and last-minute desperate attempts.
For finance managers, implementing a structured, consistent approach to accounts receivable isn't just about getting paid—it's about creating a professional financial relationship that customers actually respect.
The Solution
When you establish clear, automated systems for payment follow-ups, you create a psychological separation between your relationship with the client and the operational aspect of payment collection.
This consistency resets expectations and actually strengthens client relationships through clear communication and professional financial management.