BUILT FOR MSPs

Streamline Your MSP's Accounts Receivable

Automate client payments while improving cash flow and client relationships. Purpose-built for MSPs with ConnectWise integration, automated reminders, and client-friendly payment options.

4.9★ Average rating on Trustpilot
45% Reduction in overdue invoices within 30 days
24/7 Automated invoice management
Works with ConnectWise
Works with Xero
Works with QuickBooks Online

The Accounts Receivable Challenge for MSPs

Managed Service Providers face unique challenges with billing and collections that impact both cash flow and client relationships.

32 Days

Average collection time for MSPs, creating significant cash flow challenges for service-based businesses

Source: CompTIA MSP Benchmark Survey 2024

$112,000

Average outstanding accounts receivable for a mid-sized MSP with recurring service contracts

Source: ConnectWise Business Health Report 2024

78%

Of MSP clients prefer electronic payment options, yet only 35% of providers offer a branded payment portal

Source: Channel Futures MSP 501 Report 2023

68%

Of MSP owners cite payment collection and cash flow management as major business challenges

Source: IT Glue Global MSP Benchmark Report 2024

MSP billing involves complex monthly recurring charges, variable one-time services, hardware sales, and multiple service tiers. Traditional accounting approaches aren't designed for these recurring revenue business models.

What if your accounts receivable process could enhance client relationships while improving your MSP's cash flow?

THE CHALLENGE

Why MSPs Struggle with Accounts Receivable

  • Cash Flow Constraints

    Recurring revenue models require consistent cash flow, but delayed client payments create financial strain for MSPs trying to grow their business.

  • Complex Billing Structures

    Managing monthly recurring services alongside one-time projects, hardware sales, and tiered service agreements creates unique AR challenges.

  • Time-Consuming Follow-Up

    Technical staff and account managers divert billable time to collections, manually tracking and following up on overdue invoices.

  • Client Relationship Strain

    MSPs hesitate to enforce payment terms, fearing they'll damage the long-term client relationships that their business depends on.

THE SOLUTION

Paidnice for MSPs

  • Automated Reminders & Escalations

    Professional email and SMS reminders with MSP-specific language and escalation workflows that maintain client relationships.

  • Late Fees & Statement Automation

    Automatically apply late fees and generate statements that help establish payment expectations and improve cash flow.

  • MSP-Branded Payment Portal

    Self-service portal with your MSP's branding that makes it easy for clients to view and pay invoices online with multiple payment options.

  • Seamless Tech Stack Integration

    Works alongside ConnectWise, QuickBooks, Xero, and other MSP tools to create a comprehensive MSP accounting solution without disrupting your workflow.

Accounts Receivable Features Designed for MSPs

Advanced automation tools that complement your existing MSP tech stack and address the unique challenges of MSP billing and collections

Send Professional Reminders

Automate email & SMS reminders while maintaining your MSP's professional image to improve cash flow without damaging client relationships.

  • Tech-Specific Email Templates

    Pre-built templates with appropriate language for managed services, hardware sales, and support renewals.

  • Custom Domain Email Sending

    All communications come from your domain with your branding for a consistent client experience.

  • SMS Follow-up Options

    Send text reminders for time-sensitive collections while maintaining professional communication standards.

  • Escalation Workflows

    Create multi-stage follow-up sequences that escalate based on invoice age and client response.

See automated reminders in action
MSP Email and SMS Reminders
Automated follow-up sequences for MSP services

Automate Late Fees & Statements

Automatically apply late fees and generate professional statements to improve your MSP's cash flow and reduce administrative work.

  • Configurable Late Fee Structures

    Set up flat fees, percentage-based interest, or tiered late payment charges based on your MSA terms.

  • Scheduled Statement Generation

    Automatically generate and send monthly statements showing all outstanding invoices and payments.

  • Prompt Payment Discounts

    Incentivize early payment with automated discounts that can boost on-time payments for recurring services.

  • Service Level Customization

    Apply different fee structures for different service tiers and contract types with ease.

See late fee and statement automation in action
MSP Late Fee Management
Automated late fees for MSP recurring revenue

Branded Client Payment Portal

Provide your MSP clients with a professional, convenient way to view and pay invoices while maintaining your company branding.

  • MSP-Branded Experience

    Customize the portal with your logo, colors, and messaging for a seamless extension of your brand.

  • Multiple Payment Options

    Works with Stripe, ConnectBooster, and other payment processors to give clients flexible payment choices.

  • Contract-Based Organization

    Group invoices by service contract for easy client reference and payment allocation.

  • Payment Plan Options

    Allow clients to set up payment plans for larger hardware purchases or project invoices.

See the branded client portal in action
MSP Client Payment Portal
Professional client payment experience

AR Insights & Tracking

Gain visibility into your MSP's accounts receivable with powerful reporting tools that complement your existing MSP software stack.

  • DSO & Aging Reports

    Track Days Sales Outstanding and aging receivables with detailed reports to identify trends and issues.

  • Team Collaboration Tools

    Assign, track, and manage collection activities across your team with internal notes and task assignments.

  • Works With Your Tech Stack

    Complements ConnectWise, Xero, QuickBooks, and other MSP business tools without disrupting your workflow.

  • Custom Dashboards

    Create personalized AR dashboards showing the metrics and KPIs most important to your MSP's financial health.

See AR insights and reporting in action
MSP AR Analytics Dashboard
Best MSP accounting software companion

Connects with Your Accounting System, Works with Your MSP Platform

Paidnice integrates with leading accounting and payment platforms while complementing your existing MSP management software

Your MSP Platform

Continue using ConnectWise or your preferred MSP software

Your Accounting System

Central financial data hub

Paidnice

Automated AR management

How Paidnice Works With Your Existing Systems

Rather than replacing your MSP management software, Paidnice enhances your accounts receivable process by connecting to your accounting system. This approach gives you the best of both worlds:

  • Centralized financial data: Your accounting system remains the source of truth for all financial information.

  • Complementary approach: Keep using ConnectWise or your preferred MSP solution for ticket management while Paidnice handles collections.

  • Seamless data flow: When payments are processed, the data flows to your accounting system and can be reflected in your MSP management platform.

Need a Custom Integration?

If you need data from your MSP management platform that isn't accessible through your accounting system, we can help. Our team can build custom integrations to complement your existing MSP tech stack.

Examples of custom integrations include:

  • Service ticket data from ConnectWise, Autotask, or other MSP platforms
  • Custom client portal integrations with your MSP website
  • Advanced recurring billing and payment workflows
  • Custom reporting that combines MSP operational and financial data

How MSPs Are Transforming Their Accounts Receivable

Real results from MSPs like yours

With Paidnice, we've transformed client behaviour around on-time payment. By automatically enforcing late fees, we've set new expectations - now over 60% of customers pay us promptly. I think the process lets you down because it's simply way too labor intensive. It's almost impossible to get in contact with all your clients.

Louis De Kock

Louis De Kock

Director, 3IT Consulting

Managed Service Provider (MSP), South Africa

70%
Reduction in late payments
14
Days to payment (down from 30+)
Watch Case Study Video

The Challenge

3IT Consulting was overwhelmed by a manual, labor-intensive collection process that resulted in:

  • 80-90% of client payments being late
  • Enormous time spent contacting late-paying clients individually
  • Ineffective "nagging" of clients about payment
  • Inconsistent cash flow impacting business operations

The Solution

Implementing Paidnice allowed 3IT Consulting to:

  • Automatically detect unpaid invoices and send late fee notices
  • Deploy custom branded reminders via email and SMS
  • Segment customers and customize collection approaches
  • Create a "set-and-forget" accounts receivable system

The Results

After implementing Paidnice, 3IT Consulting experienced:

  • 60-70% drop in late payments
  • Majority of invoices now paid within 14 days
  • Significantly improved cash flow
  • Finance team freed from manual collections outreach

"That makes a huge difference. I think that's where pretty much Paidnice pays for itself." - Venita Naidoo, Financial Manager

Simple, Transparent Pricing for MSPs

Plans that scale with your managed service business

Essentials

$39 USD / month

Perfect for small MSPs wanting a consistent A/R process with reminders, statements, late fees and discounts for your recurring services.

Essentials includes:
  • 150 invoices per month
  • 600 emails per month
  • Up to 2 team members
  • Email and SMS reminders
  • Automated statements
  • Late fees - interest charges
  • Schedule calls and escalations
  • Prompt payment discounts
  • Quote reminders
  • A/R metrics dashboard
  • Integrate Xero and QuickBooks
  • Chat and email support

Pro 600

$119 USD / month

For established MSPs with high invoice volumes and more complex accounts receivable workflows, including multiple business units.

Everything in Pro 300, plus:
  • 600 invoices per month
  • 1800 emails per month
  • Audit logging
  • Multi-entity reporting
  • User roles
Premium plans for MSPs
For MSPs with more than 1,000 invoices per month and other requirements (multi-entity, MSP-specific integrations, etc). Our platform can support over 1,000,000 invoices per month.
All premium plans include
Implementation specialist and dedicated account manager
Custom MSP management & payment integrations
Dedicated invoice API for your IT team
Custom feature requests for MSP-specific workflows
Premium 1:1 support with guaranteed response times
White-glove onboarding for your entire team
$199
USD / month
Book a call to discuss your MSP's specific needs
Speak to Sales

Easy to Setup

With simple online tutorials and next business day available phone support to help you get started.

30-Day Money Back

If your MSP isn't satisfied within the first 30 days, we'll refund your payment.

No Long-Term Contracts

Pay monthly with no long-term commitment. Cancel anytime with no penalties or hidden fees.

Frequently Asked Questions for MSPs

How is pricing structured for MSPs?

+

Our pricing is based on the number of invoices your MSP processes monthly. We offer plans starting at $39/month for MSPs with up to 150 invoices per month, scaling up to premium plans for businesses with over 1,000 invoices. Each plan includes features specifically designed for MSPs to manage their accounts receivable efficiently.

What if my MSP's invoice volume varies month to month?

+

We understand that MSPs may experience fluctuations in billing volume, especially when onboarding new clients or selling hardware. You can upgrade or downgrade your plan at any time to accommodate these changes. If you occasionally exceed your plan's invoice limit, we won't cut off service—we'll simply reach out to discuss if an upgrade might be beneficial for your business.

Can I use Paidnice with my MSP management software?

+

Yes, Paidnice works alongside your existing MSP management software like ConnectWise, Autotask, and others. While we don't directly integrate with these platforms, we connect to your accounting system (like QuickBooks or Xero), which serves as the financial hub between your MSP platform and Paidnice. This complementary approach allows you to keep using your current tools while enhancing your accounts receivable process.

Does Paidnice work with both recurring service invoices and one-time hardware sales?

+

Absolutely! Paidnice is designed to handle both your recurring monthly service invoices and one-time hardware or project sales. You can set up different reminder sequences and payment terms based on invoice types, allowing for flexible handling of your various revenue streams. This is particularly valuable for MSPs that offer both ongoing services and equipment sales.

See How Paidnice Works for MSPs

Schedule a personalized walkthrough with a managed services accounts receivable specialist

Tailored for MSPs

See a demo customized for your service offerings and business size

ROI Analysis

Get a custom analysis of your potential time and cost savings

Integration Overview

Learn how Paidnice works with your existing MSP tech stack

Quick Implementation

Discover how quickly you can get up and running

"The demo showed me exactly how Paidnice would work for our MSP. We implemented the same day and saw a dramatic reduction in late payments within just a few weeks."
— Louis De Kock, Director, 3IT Consulting

Schedule Your Free Demo

Choose a time that works for you, and an MSP accounts receivable specialist will walk you through how Paidnice can help your business.